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DTSTART;TZID=America/Chicago:20231121T083000
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DTSTAMP:20260430T182244
CREATED:20230823T144238Z
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UID:7024-1700555400-1700586000@portal.ema.alabama.gov
SUMMARY:Leadership in the 9-1-1 Center
DESCRIPTION:Registration: https://www.nena.org/events/EventDetails.aspx?id=1770074 \nPOC: 911-edu@nena.org \nCourse Description: \nIt’s not the title that one attaches to their name\, but the ability to effectively manage\, motivate\, and mediate that makes a person a leader. This course is for current or soon-to-be PSAP supervisors who wish to enhance their understanding of the tools and traits necessary for effective leadership in the communications center. \nBy focusing on the interpersonal elements common to the 9-1-1 center and discussing different manners of leadership\, attendees will learn how to move from a transactional style of leadership to a more productive transformational style that utilizes remediation\, interest-based negotiations\, and re-framing tools to ensure the focus remains on people. The class also explores the benefits of knowledge of self\, staff\, organization\, and the world. With heightened self-awareness and some new and useful techniques\, attendees will return to their jobs with an increased ability to lead their team and meet their personal and professional goals. \n  \nNENA Members – $215 \nNon-NENA Members – $290
URL:https://portal.ema.alabama.gov/train/leadership-in-the-9-1-1-center/
LOCATION:Tuscaloosa County EOC\, 7400 Richard M. Pierce Parkway\, Northport\, AL\, 35473
CATEGORIES:Training
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